Terms & Conditions
GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) – (the big print)
Terms and Conditions – (the small print).
In the interests of eliminating any possible misunderstanding, we would like you to take a few moments to familiarise yourself with the terms and conditions under which we operate our Guided and Self Guided Tours.
Please note that for the purposes of this Agreement, the terms “us” and “we” refer to GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) and its employees. First and foremost however, we wish to make it clear the condition that as our services are being supplied in New Zealand, that both tour participants and GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) agree to be bound solely and exclusively by New Zealand law and the jurisdiction of New Zealand courts.
Tour Operator: GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals)
Office Tel: +64-3669-3669
Mobile & WhatsApp: +1 650 741 4160
E-mail : mctours@GoTourNZ.com
THE FINE PRINT
1. Reservations, Deposits and Final Payment:
You may make Tour Applications via the Internet/our website (preferred) mail, fax, telephone or e-mail. Booking reservation inquiries should be followed by a Tour Application and deposit for each person within 7 days.
Deposits may be made by wire transfer (preferred), credit card authorisation, and postal money order.
Your deposit is fully applied against your final payment.
If you submit a Tour Application without having made a booking request and we are unable to place you on your requested tour due to it being oversubscribed, your deposit will be promptly refunded.
After a Tour Application is received and accepted by us , a reservation is binding.
Final payment is due no later than 8 weeks prior to tour departure.
Unless othewise agreed payments of Deposits and the Final Balance should be made by Direct Payment or Wire Transfer to our bank. US based clients may also pay by check – please ask for details.
Where the use of credit cards for payment is approved by us an additional surcharge of 1.5-3.5% will be applied, depending upon the card issuer. You can avoid this charge, by paying direct to our bank account.
We reserve the right to cancel reservations not paid for in full by the due date.
Tour Applications made within 15 weeks / 105 days of the tour date must be accompanied by the Full Payment.
All Hirers must provide a credit card and give us authority to charge to the cardat the time of booking to guarantee the insurance excess/CDW, and other incidental expenses related to the tour booking or motorcycle rental (eg traffic fines)
2. Credit Card Authorisation and Use:
All amounts billed to your credit card will generally be in New Zealand currency. The exchange rate applied is controlled by your credit card provider.
3. Tour Features:
Are listed separately.
Our Best Value and Best of the Best Rates are per person for rider and/or passenger using share twin accommodation.
Passengers are assumed to be sharing the same room as the rider.
4. The Tour price does not include:
International airfares to or from New Zealand, domestic airfares, personal items, passport and visa fees, fuel, oil, road tolls, fines, tips or gratuities (uncommon in NZ), laundry or dry cleaning, telephone calls, beverages or room snacks, lunches, alcohol (beer/wine etc) medical and personal accident insurance, optional tours and sightseeing activities.
We STRONGLY recommend all tour participants take Travel Insurance when making travel arrangements, particularly to prevent loss of deposits or the tour fare should you, or we, be forced to cancel your tour at the last minute. We may be able to provide Travel Insurance upon request. Please ask if interested.
The fare does include your motorcycle, with full comprehensive insurance, accommodation whilst on tour, breakfasts where applicable, most evening meals, and a tour guide with support coach and trailer where applicable.
5. Cancellations and Refunds:
We are a small company, and cancellations have the ability to cause significant impact on us, especially large scale global occurrences of the sort we have seen recently. On the basis of advance bookings received, we pre-order and thus must purchase additional models for our tour fleet, employ staff and make accommodation reservations sometimes up to 12 months in advance. It is your responsibility to protect yourself against cancellation with a good travel insurance policy. We guarantee all Guided tour departures, subject to tour format conditions – minimum numbers apply on Best Value (6 pax). There are no minimum numbers on Best of The Best tours. Should a tour be cancelled by us due to minimum numbers not being achieved, you will be offered a chance to join another tour that has sufficient numbers, or the choice of changing to a Self Guided Tour, or personally guided tour (additional costs may apply for a personally guided tour). Accordingly our policies regarding Guided and Self-Guided Tour cancellations (on your behalf) are:
Guided and Self-Guided Tour Cancellation Policy:
- Deposits are non-refundable, for the reasons explained above
- If cancelled within 15 weeks of the tour, a cancellation fee of 100% of the tour fare will be applied, unless we are able to sell your place on that tour, in which case a refund will be applied pro-rated to the amount recovered after the deduction of reasonable expenses.
- There will be no refunds at all after the tour has commenced.
Needless to say, all losses due to cancellation can be avoided with A GOOD TRAVEL INSURANCE POLICY
Please, please, please make sure you have one (or don’t grumble if something goes wrong and you have to cancel….).Note:
You may provide a substitute person without forfeiting your deposit, however an NZ$500 crossover fee will apply. No refunds are possible for a no-show or for unused portions of your tour.
- Refunds for missing meals or sightseeing activities will not be granted.
- If a tour is unable to proceed for reasons beyond our control, our agents or contractors for case force majeure, such as riots, floods, earthquakes, volcanic eruptions, strikes etc, this Agreement becomes invalid.
Once again, most losses due to cancellation can be avoided with A GOOD INEXPENSIVE TRAVEL INSURANCE POLICY. It is your responsibility to protect yourself from loss.
Please, please, please make sure you have one (or don’t grumble if something goes wrong and you have to cancel….).
We may be able provide you with a comprehensive travel insurance. Please ask for details when booking.
All motorcycles are insured for collision and comprehensive insurance with an excess (Loss Damage Waiver) of NZ$5000 (unless specified otherwise).
No other insurance covers are implied on rental use.
Motorcycles model allocations are determined on the order of Tour Applications and deposits received.
We reserve the right to prevent any tour participant who is clearly intoxicated beyond NZ legal limits from riding the rented motorcycle. (Insurance cover is voided when under the influence of alcohol). Note that the responsibility of the suitability of the style or model of motorcycle chosen is the responsibility of the Hirer.
Bike Choice: Please ensure you choose an alternative motorcycle, sometimes events beyond our control may make your first choice unavailable (e.g. Breakdown or accident etc). We will make every endeavour to ensure you receive your preferred choice.
7. Motorcycle Safety and Security Deposit:
A deposit of NZ$5,000 must be secured by credit card or deposited in cash before tour or rental departure on all motorcycles. Upon return of the undamaged motorcycle the NZ$5,000 Security Deposit will be fully refunded in New Zealand currency. Deposits payments are generally required by direct payment or wire transfer to our bank account, though in special circumstances and with prior agreement we may accept payment with MasterCard, and Visa credit cards or cash. Losses due to exchange rate fluctuations or credit card fees are beyond our control, and thus the responsibility of the Hirer.
Should be at least 20 years of age, unless by prior consultation, possess a valid unrestricted motor cycle riders license and have at least 2 years or 10,000 miles of driving experience operating a high performance motorcycle (this rule may be waived at our discretion). Riders improve their riding skills during a tour, but you should not expect to learn to ride a motorcycle while on tour. We recommend you bring your own personal riding gear, however, it may be purchased or hired from us on arrival. The wearing of an approved motorcycle helmet is mandatory in New Zealand.
9. Riders and Passengers:
Must be aware that traffic, road, weather, and other conditions, as well as other motorcyclists can change the inherent risk of enjoying this sport . Both riders and passengers understand and fully accept those risks and are solely responsible for keeping their motorcycle under control, selecting an appropriate speed and adhering to New Zealand laws. As a rider you are solely responsible for your choice of riding style and speed whether accompanied by a guide or riding solo. Riders and passengers, their heirs, successors and assignees agree to release, indemnify and hold GoTourNZ.com Ltd, its agents, contractors and employees harmless from any and all liabilities or claims directly or indirectly related to participation on a tour or motorcycle rental. The staff and management of GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) take all practicable steps to identify and minimise potential dangers, however you must follow our instructions at all times. You must release or indemnify GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.
10. Additional Insurance:
Is highly recommended for any extended travel and is your responsibility to obtain. We strongly recommend you should include insurance for, but not limited to: trip cancellation/ interruption, personal accident, health, medical, hospitalisation, disability, life, personal property, baggage, etc. Please contact us, or your insurance and/or travel agent to review your particular insurance needs while overseas.
11. Responsibilities and Liability:
We are responsible for providing and arranging the services listed in our tour itineraries and descriptions.
We are responsible for conscientious travel preparations, and we review our accommodation providers, restaurants and contractors, on a continuous basis.
We reserve the right to modify any part of a tour in the interests of improvement or to adapt to other situations as they arise.
We will not be held responsible or liable for expenses incurred as a result of delays in flights or missed connections.
We will not be held responsible or liable for any delays or any changes in the schedule in response to unplanned events.
We will not be held responsible or liable for any accidents and/or bodily injury or death, resulting from the use of a motorcycle, and riders and passengers indemnify all such claims against us, and our employees.
We are not responsible for any so called “Act of God”, strikes, theft or other conditions beyond our control.
We are not responsible or liable for any property lost or damaged while using a rental motorcycle.
Exclusions & Governing Law:
The validity, interpretation and performance of this Agreement will be governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of it’s laws and of any courts competent to hear appeals therefrom.
To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded, This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993
12. Tour Prices:
Prices given are valid for the current season only and are subject to change without notice.
13. Passports and Drivers License:
These are your responsibility. Please contact your appropriate local authorities and associations for further information. Riders must have a valid and unrestricted motorcycle license appropriate to the model and capacity of machine rented. An International Driver’s Licence is not required. You need only your valid unrestricted motorcycle licence from your own country..
14. Room Occupancy:
On Guided and Self Guided Tour fares, unless otherwise stated, all fares are based on double occupancy ( i.e. share twin). The Passenger fare assumes the passenger is sharing a room with the Rider. If you require a room to yourself we can supply this at additional cost. We cannot guarantee that a twin share room is available, unless there is another client wanting the same.
15. Special Arrangements:
If you leave or fail to complete a tour for any reason you must make your own arrangements for transportation, lodging, and motorcycle return to the rental centre, etc., at your own expense, unless prior arrangements with us have been made. Any recovery or salvage expenses for returning the motorcycle to our Nelson depot will be on-charged to the client’s account or deducted from the security deposit. Any requests made by you for changes or modifications to your itinerary, such as (but not limited to) route changes, accommodation changes, changes to pre-booked air, bus or ferry travel will incur additional charges (including charges for our time) and will be charged to your account or credit card. Speeding tickets, parking offences, speed camera fines etc incurred by the client will also be on-charged, plus a fee for time spent by us. Acceptance of these Terms & Conditions authorises GoTourNZ Global (Adventure New Zealand Motorcycle Tours and Rentals) to make such charges to the credit card presented.
16. Privacy of Information:
Supplied to us, by you, is entirely confidential to us. This data is used solely by us, and will not be provided to any other party.
17. Agents and Representatives:
Travel Agents representing us are not party to this contract, and are not liable for the failure to provide any land portion services as described on our current Website or in our brochure.
We reserve the right to correct printing errors or omissions at any time. Unaffected portions continue to remain valid and do not affect this agreement as a whole. Invalidation of individual items in this Agreement does not lead to the invalidation of the entire Agreement.
19. Verbal Arrangements:
That attempt to change these terms and conditions only become valid when confirmed in writing by us. These terms and conditions, in conjunction with the information contained on our brochures and Internet Website constitute the entire Agreement between you and ourselves. There are no other conditions, representations or guarantees other than those made here.
Note that the submission of a Rental, Self-Guided or Guided Tour Booking Form constitutes an acceptance of the above Terms & Conditions.